Privacy Policy

Who this covers

This policy applies to Maple & Main Door Co. (legal name: Maple & Main Door Co.) and visitors or customers who contact us about door repair in Vaughan and surrounding service areas: Vaughan, Woodbridge, Maple, Thornhill, Concord, Kleinburg.

Information you give us

Most of what we know about you comes directly from you — a phone call, email, or the quote form on this site.

• Name, phone number, and email address
• Service address and details about the door, hardware, or damage
• Photos you upload or send (up to three images on the quote form) so we can see the opening before we visit
• Messages, notes, and follow-up questions about scheduling or parts
• Payment details only as needed to complete work (we do not store full card numbers on this website)

Information collected automatically

Like most sites, ours may collect limited technical data when you browse — for example pages viewed, approximate location from IP, browser type, and device info. If we use analytics (such as Google Analytics), it helps us see which guides and service pages are useful. You can limit cookies in your browser settings.

How we use your information

We use personal information to:

• Respond to quote requests and schedule on-site visits
• Inspect photos, confirm likely parts, and explain repair vs replace options before work proceeds
• Perform door repair, communicate about timing and scope, and keep service records
• Improve this website and our day-to-day service
• Meet legal, tax, warranty, and safety obligations

Photos of your door

Photos help us quote honestly without inventing prices online. We use them to assess the door, latch side, damage, springs, or track — then delete or retain them only as needed for the job and follow-up. Do not upload images of unrelated people or documents you do not want shared with our crew.

Who we share information with

We do not sell or rent your personal information for marketing. We may share limited details with:

• Email and messaging providers that deliver quote notifications (for example Mailgun)
• Scheduling, phone, or operations tools we use to run the business
• Parts suppliers when a specific component is required for your repair
• Professional advisors or authorities when the law requires it, or to protect people and property in an emergency

Where information is stored

Some service providers may process data outside Canada (often in the United States). We choose tools we believe are appropriate for a small service business and expect them to protect information under their own policies.

Retention

We keep service and contact records as long as needed for the job, warranties, bookkeeping, and legal requirements — typically several years for paid work. Marketing lists, if any, stop when you ask us to unsubscribe. Website analytics are retained according to the tool’s settings.

Your privacy rights

Under Canadian privacy law, you can ask us to:

• Confirm what personal information we hold about you
• Correct information that is inaccurate or incomplete
• Withdraw consent for optional marketing messages
• Request deletion where we are not required to keep records
• File a complaint with the Office of the Privacy Commissioner of Canada if you are not satisfied with our response

Children

Our services are for homeowners and businesses. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this page when our practices or tools change. The “Last updated” date at the top will change when we do. Continued use of the site after an update means you have read the revised policy.

Contact us about privacy

Questions or access requests: email info@doorrepairvaughan.ca or call (647) 560-5150. Hours: Monday–Saturday 7:00 AM – 9:00 PM. Call when a door will not close, lock, or seal properly.

We travel to you across Vaughan — from Highway 7 plazas and VMC condos to Kleinburg estate entries and Woodbridge side doors.